ed77 Privacy Policy — How We Handle Your Personal Data

1. Introduction

This Privacy Policy ("Policy") describes how ed77 ("we", "us", "our", "the Platform") collects, uses, stores, and protects personal information provided by users ("you", "Player") of the ed77 website and associated services. By accessing or using the ed77 platform, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein.

This Policy applies to all information collected through the ed77 website, mobile browser interface, live chat support, email correspondence, and any other interaction you have with the ed77 platform. It should be read alongside our Terms and Conditions, which govern your use of the platform overall.

2. Our Privacy Commitments at a Glance

3. Information We Collect

ed77 collects personal information only where it is necessary to provide the platform's services, comply with our legal obligations, or improve the user experience. The categories of personal information we collect are as follows:

• Registration data: your mobile phone number, chosen username, and account password (stored in hashed form). This is the minimum information required to create an ed77 account.
• Identity verification data (KYC): where required, a copy of your national identity document and supporting documentation confirming ownership of your payment method. This data is collected only when ed77 is legally obliged to verify your identity.
• Transaction data: records of all deposits, withdrawals, bets placed, and game outcomes associated with your account. This data is required for financial reconciliation, fraud prevention, and regulatory compliance.
• Device and technical data: IP address, browser type, operating system, device model, screen resolution, and session timestamps. This data is collected automatically when you access the ed77 platform.
• Communications data: records of any messages exchanged with the ed77 support team via live chat, email, or any other channel. This data is retained to maintain quality standards and to resolve disputes.

ed77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health information, or biometric data, and requests that players do not submit such information to the platform.

4. How We Use Your Information

ed77 uses your personal information only for the following specific and legitimate purposes:

• Account management: creating and maintaining your account, verifying your identity, and processing deposits and withdrawals through bKash, Nagad, Rocket, or Upay.
• Service delivery: providing access to the games, sports betting markets, and other features available on the ed77 platform, and personalising your experience based on your activity history.
• Fraud prevention and security: monitoring transactions and game activity to detect and prevent fraud, money laundering, collusion, or any other prohibited conduct described in our Terms and Conditions.
• Customer support: responding to your queries, resolving disputes, and processing any complaints you raise with the ed77 support team.
• Legal and regulatory compliance: retaining records as required by applicable financial regulations, anti-money-laundering obligations, and any lawful request from a competent authority.

5. Information Sharing and Disclosure

ed77 does not sell your personal information. We may share your information in the following limited circumstances only:

• Service providers: we share data with third-party providers who assist us in operating the platform, such as payment processors (bKash, Nagad, Rocket, Upay), game content providers (Pragmatic Play, Evolution Gaming, Ezugi), fraud detection vendors, and IT infrastructure partners. These providers are contractually bound to use your data only for the specific purpose for which it was shared and to maintain appropriate security standards.
• Legal obligations: we may disclose your information where required to do so by law, court order, regulatory authority, or any other lawful process. Where legally permitted to do so, we will attempt to notify you before disclosing your data to a government authority.
• Business transfers: in the unlikely event that ed77's business is sold, merged, or restructured, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the new entity's privacy practices before the transfer takes effect.

In all cases where data is shared with third parties, ed77 requires those parties to maintain appropriate technical and organisational security measures to protect your information and to process it only for the specific purposes authorised by ed77.

6. Payment Data and Financial Information

When you make a deposit or request a withdrawal on ed77, your transaction is processed through your chosen mobile money service (bKash, Nagad, Rocket, or Upay). ed77 does not store your full mobile money PIN, bKash account password, or any equivalent authentication credential. The transaction is completed directly between your mobile wallet and ed77's payment gateway, using the security infrastructure provided by your mobile money provider.

ed77 retains transaction records (amounts, timestamps, payment method references, and transaction outcome) for a minimum of five years from the date of each transaction, in compliance with applicable financial recordkeeping requirements. These records are held securely and are accessible only to authorised ed77 personnel and, where legally required, to competent regulatory authorities.

7. Cookies and Tracking Technologies

ed77 uses cookies and similar tracking technologies to operate the platform and to understand how players interact with the site. We use three categories of cookies:

• Essential cookies: required for the platform to function correctly. These include session management cookies that keep you logged in during your visit and security tokens that protect your account from cross-site request forgery. Essential cookies cannot be disabled without preventing the platform from working.
• Analytical cookies: used to understand how players navigate the platform, which pages are visited most frequently, and where players encounter difficulties. This data is used in aggregate form only and does not identify individual users. Analytical cookies help us improve the platform experience over time.
• Preference cookies: used to remember your settings and preferences, such as your chosen language version of the site. These cookies persist across sessions so that you do not need to re-configure your preferences each time you visit.

You may manage or disable non-essential cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of some features of the ed77 platform. ed77 does not use third-party advertising cookies and does not permit advertisers to place cookies on the platform.

8. Data Security

ed77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include 256-bit SSL/TLS encryption on all data in transit, encrypted storage for data at rest, strict access controls limiting data access to authorised personnel only, regular security audits and vulnerability assessments, and automated fraud and intrusion detection systems.

While we take all reasonable steps to protect your information, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account password and for any activity conducted through your account. If you believe your account has been compromised, please contact the ed77 support team immediately via live chat.

9. Data Retention

ed77 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. In practice, this means account data and transaction records are typically retained for a minimum of five years following account closure, in compliance with applicable financial recordkeeping obligations.

KYC documentation is retained for the period required by applicable regulations from the date on which the business relationship ends. Communications data (live chat and email records) is retained for up to two years following the date of the last interaction, unless the data forms part of an ongoing dispute or regulatory inquiry, in which case it is retained until the matter is fully resolved.

10. Your Privacy Rights

As a user of the ed77 platform, you have the following rights in relation to your personal data:

• Right of access: you may request a copy of all personal data that ed77 holds about you. We will respond to access requests within 30 days of receipt.
• Right of rectification: if you believe that any personal data we hold about you is inaccurate or incomplete, you may request that we correct or update it. We will act on rectification requests within 14 days.
• Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Requests will be assessed on a case-by-case basis.
• Right to object to marketing: you may withdraw consent to receive promotional communications at any time by contacting our support team. This does not affect service-related communications.

To exercise any of the above rights, please contact the ed77 support team via live chat or by email at the address listed in the footer of this page. We will verify your identity before processing any data rights request to ensure that personal data is not disclosed to an unauthorised person.

11. Children's Privacy

The ed77 platform is strictly intended for adults aged 21 and above. ed77 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will delete that data promptly and close the associated account. If you believe that a minor has registered an ed77 account, please contact our support team immediately so that we can take appropriate action.

12. Changes to This Privacy Policy

ed77 reserves the right to update this Privacy Policy at any time. Where the changes are material, we will use reasonable efforts to notify registered players in advance by displaying a prominent notice on the platform or by sending a message to the contact details associated with your account. The date at the top of this page reflects the date on which this Policy was most recently updated. Your continued use of the ed77 platform after any update constitutes acceptance of the revised Policy. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way ed77 handles your personal data, please contact our support team via the 24/7 live chat facility available on the platform. Our team will acknowledge receipt of any privacy-related inquiry within 24 hours and will provide a full response within 72 hours.

You may also reach the ed77 privacy team by email at the address shown in the footer of this page. When contacting us about a data rights request, please include your registered mobile number and a brief description of your request so that we can locate your account and respond efficiently.